Hotel Package Management Hotels are now offering a number of unique amenities and services, such as electronic cigarettes in the minibar or upscale, fast casual dining options in the hotel itself. While these options certainly draw guests in, their basic expectations must also be met in order for them to choose to return to your hotel in the future. One such expectation is that their packages will be waiting for them at the front desk when they arrive.

Consider this example: Sally booked a 6 night stay at a luxury beach resort. She loves the freedom that flying without a checked bag gives her, but she simply had to many items to pack in a carryon. Thus, she chose to ship her clothing, accessories, beach wear, and toiletries to her resort. To be on the safe side, Sally shipped these items from her local mail and parcel center about three weeks before her departure. She had used this strategy a number of times before and knew that large hotels often had package tracking software for this very reason. When her vacation time began, she boarded the plane with her small bag of essentials and settled in, looking forward to spending the afternoon on the beach.

Sally was in for a rude awakening. When she arrived at the resort, she headed to the front desk to check in and retrieve her packages. However, the concierge could not seem to remember where her items had been placed. He remembered checking them in and passing them off to another staff member to store, but he had not seen them since. Sally insisted that, as such a large resort, they must have some sort of package logging system but the concierge apologized and explained that they continue to log packages by hand. Convinced that her packages had been stolen, Sally left the front desk in a huff and started calling other hotels and resorts in the area. Unfortunately for her, they were all booked, so she was forced to stick with her original reservation.

Sally spent the rest of her day shopping to replace the lost items. Though she tried to enjoy her time soaking up the rays on the beach for the next few days, the whole trip was a lost cause after losing her packages. Meanwhile, her packages sat in the deserted corner of a secondary storage room collecting dust. Months later, the resort staff cleaned out the storage room and found Sally’s packages and returned them to her via overnight mail with a gift certificate for a future stay, but the damage was done. Sally was determined that she would never return to this resort after this experience.

What have we learned from this tale? One poor experience can spoil a whole trip for your guests, leaving a bad taste in their mouths and reducing the chances that they will return to your establishment. Despite the gorgeous beaches, five star dining options, and luxury amenities this resort offered, Sally’s trip was ruined and her opinion of the resort tainted due to one simple package mixup.

This whole situation could have been easily avoided with EZTrackIt’s package tracking software. Not only would the resort’s staff have been able to quickly and easily log packages in, our package logging system would provide them with an electronic record of each move the package made within the resort, making it simple to locate when guests arrive. Furthermore, our package tracking software automatically notifies guests that their packages have been received via text message, email or Facebook notification. Our package logging system offers hotels and resorts a seamless package receiving process, ensuring that guest packages are handled with care.

It may not be as flashy as stunning beach views or as luxurious as a world class spa, but package tracking software allows you to provide positive package receiving experiences to your guests, enabling them to enjoy the rest of the wonderful amenities your resort has to offer. Want to prevent disasters such as the example above? Contact us for a demo of our package logging system!

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