How to Attract and Retain Residents with a Mailroom Package System

If you manage an apartment complex (or several), off-campus student housing, senior housing, or any other multi-unit development, a large part of your job is to reduce tenant turnover and attract new leasers. In fact, you might even get a bonus if you do both of these well. But time is limited, and the work of a property manager is never done, so how can you add value to your property’s offerings that will keep residents happy and be a perk to incoming tenants?

Consider: What is the #1 reason residents come to see you?

It’s not to request repairs.

It’s not to tell you there’s someone parking in their spot.

It’s not because they found a feral iguana in the parking area (yes, this has happened).

It’s not to praise you for your hard work.

No – it’s to pick up their packages. And, if you can make that monthly or weekly interaction a positive one, I think you’ll be impressed by how much your resident approval ratings rise.

How can a mailroom package system like EZTrackIt add value for residents?

Instant email & text message notifications of package arrival.
No username or password to remember – instant, secure access to recipient accounts via link
Faster package retrieval and 100% accountability thanks to printable labels and package information like carrier, service level, and even package weight.

And, with instant, automated email and text notifications, you can save time handwriting package slips and delivering them into mailboxes. Not only will you look efficient in front of residents, you’ll be more efficient. After all, you need all the extra time you can get to deal with the occasional loose iguana in the parking structure.

With the right mailroom package system, your residents will see that you value their deliveries as much as they do. And that extra bit of care and attention can go a long way in determining their experience while living at your property. Who knows, you might even see a few residents coming in to (finally) praise you for all of your hard work.