Let me tell you a true story about a corporate mail center in a Fortune 100 company. In one of their offices (they had many offices around the country), all of the packages were logged in a single 3-ring binder. By hand. In pencil. To deliver packages, a mail center employee would take that binder on the rounds to every floor, which meant that when packages were out for delivery, another employee at the mail room counter would have to sit and stare at the newly delivered packages on his desk until the 3-ring binder returned.
If that story sounds familiar, then you are probably experiencing Mail Department Dysfunction. Here are 10 symptoms of Mail Department Malfunction that are completely curable.
1) Your kids don’t know what a pencil is, yet you use it all day for work.
2) You spend more time looking for packages than delivering them.
3) Your package log is a 3-ring binder, which keeps getting misplaced.
4) You’ve spent an hour searching for a package you knew was already delivered correctly.
5) Most of your day is spent answering the same question: “Where is my package?”
6) You have no way to prove that your mail center is doing everything right.
7) UPS says the package was delivered already – 2 days ago – and you have no idea where it is.
8) That “Perishable” item… perished. And its smell still haunts your mail room.
9) The higher-ups trust everyone else’s package tracking systems more than yours (yep, even USPS).
10) Everyone blames the mail room!
To be truly functional, mail departments and residence front desks have to have accountability – and that means a rock-solid way to log and track packages from the front desk all the way up to the destination desk. But too often, a package that was supposed to be delivered goes MIA. It could be buried in the mailroom, or it could be in Topeka – you don’t know! Stop spending your day searching for packages, and spend five minutes checking out our free demo to find out how EZTrackIt can make all of these 10 symptoms all better.
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