When you’re researching which inbound mailroom software to use in your residential building or medical complex, on campus, or for your company, there are a few good choices out there, all of which are fairly similar.

But, they’re not identical.

When you dig deeper into their websites and try their demos, you’ll notice some of them want to “redecorate” your mailroom with their package cubbies, others will only let you log and print a label for one package at a time, and others only let you log packages in – and don’t track re-delivery.

To use EZTrackIt, all you need is a smartphone to log packages in and track them to their final destination.

You can use a barcode scanner, or a tablet, or a laptop, but you don’t need them. You have the option to print labels or go paperless. Most importantly, you can log packages in and out anywhere – at your desk, in the field, on the 12th floor or in the basement – but that isn’t all of what makes EZTrackIt different.

The original and most trusted online package tracking software

First of all, we’ve been doing web-based package logging longer than anyone else in the industry – which doesn’t mean we’re old-fashioned. It means we’ve had time to develop our software in response to feedback from hundreds of customers. The most recent edition of EZTrackIt is a direct result of our customers telling us which changes and additions would make our product better suited to their needs.

Check out the most recent updates here.

When we designed our original system in 2008, we used every trick in the book to reduce the number of steps and keystrokes required to log a package in and out. Our recent updates combined create a whole new level of intuitive use. And, all of it can be done from a smartphone.

Customer Service & Success

I like to think our biggest differentiator is how we treat our customers. As a package management automation software company, you might think we’re all about automating every single process. But we think there are some things that require the human touch – like customer service. When you need help with your inbound mailroom software, you don’t want to talk to a robot – you need a real person with real answers. Sometimes you can solve a problem faster with two minutes on the phone – so if you do have a problem or question, we’d rather you just call us so we can help you fix it faster.

Customer Service is good, but what we’re really after is Customer Success.

We’re always thinking of ways we can help you be more successful at managing your packages. This is why we offer a 30-day Free Trial that is completely supported, every step of the way, by our team. We won’t start charging a customer until they are completely happy, and successfully using, EZTrackIt. We offer training to staff and unlimited trouble-shooting – and not just for the trial period. That’s our commitment to our customers.

If you’d like to test-run how EZTrackIt can make your mailroom management easier, let us know. We’ll do our best to customize our product to fit your unique needs.

Request a Free Demo to See Why Our Clients Love EZTrackIt

Source: HubSpot

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