When we designed our original system in 2008, we used every trick in the book to reduce the number of steps and keystrokes required to log a package in and out. Our recent updates combined create a whole new level of intuitive use. And, all of it can be done from a smartphone.
Customer Service & Success
I like to think our biggest differentiator is how we treat our customers. As a package management automation software company, you might think we’re all about automating every single process. But we think there are some things that require the human touch – like customer service. When you need help with your inbound mailroom software, you don’t want to talk to a robot – you need a real person with real answers. Sometimes you can solve a problem faster with two minutes on the phone – so if you do have a problem or question, we’d rather you just call us so we can help you fix it faster.
Customer Service is good, but what we’re really after is Customer Success.
We’re always thinking of ways we can help you be more successful at managing your packages. This is why we offer a 30-day Free Trial that is completely supported, every step of the way, by our team. We won’t start charging a customer until they are completely happy, and successfully using, EZTrackIt. We offer training to staff and unlimited trouble-shooting – and not just for the trial period. That’s our commitment to our customers.
If you’d like to test-run how EZTrackIt can make your mailroom management easier, let us know. We’ll do our best to customize our product to fit your unique needs.
Source: HubSpot
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