One of the reasons that our EZTrackIt package logging software is intuitive to folks who have to log packages for a living is that I got my start in the shipping and receiving business and brought those lessons to bear. In fact, I still own a packing and shipping store in Manhattan. I had to help out one of our customers in the store just the other day and it reminded me of the importance of having a package tracking system in your hotel.
A young woman entered our shipping store pulling a huge rolling bag, carrying a set of skis, with a pair of ski boots over her shoulders, and a ski helmet on her head. I will call her “Sally”. Since there is no snow in New York City at the moment – and certainly no mountain to speak of – I assumed that she was looking to ship those items out. We spent some time with her packing and preparing the items and when it came time to shipping them she let me know that they were going to a hotel in Colorado Springs. Because of her arrival time at the hotel and the importance of having those items ready when she got there, she had to pay for overnight shipping services. In the end, she spent over $800 to get her clothing and equipment to the hotel on time.
Sally’s experience is not unique. It’s not just the money that she had to spend, it was also lugging around almost 100 pounds of stuff through the streets of New York City in order to get those items shipped. You could argue that she did everything possible to make sure that her items arrived on time at her hotel. Can you imagine the frustration that she would feel if that hotel lost or misplaced her items? When your guests go through this much time and effort to ensure that their packages arrive on time at your property, you should ask yourself what the hotel is doing to ensure that those packages are properly accounted for.Our web-based package logging software costs less than what most hotels pay for their back office water coolers. Perhaps more importantly for you, because our package tracking system allows you to log packages 4 to 10 times faster than by hand, the odds are excellent that our system will actually save your hotel money, in addition to increasing its level of customer service.
Still logging guest packages by hand? Contact us to learn how our package logging software can help you log their items quickly and keep track of them at all times so that they are ready when your guests arrive.
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