Top Hotel Guests Complaints – And How to Stop Them!

If there is one principle we focused on when creating our hospitality package tracking software it is that in the hotel business, guest experience is everything. Sure, low room rates or fancy amenities might get them through the door, but … Read More

Package Tracking in Business Travel Season

Labor Day has passed, signifying the end of summer. This means that vacation season has too come to a close. But that by no means indicates a slow period for your hotel! In fact, it could be just the opposite. … Read More

Stress Free Getaways

Vacations are also known as getaways for a reason. Travelers use them to get away from the stresses of work and housekeeping and relax. It’s their hotel or resort’s job to make this happen. Along with providing comfortable accommodations, luxurious … Read More

Preparing for Summer Travelers with Package Tracking Software

Now that we’re nearing the mid-point in June, most kids have rejoiced that school’s out for summer, with the rest not far behind. Soon parents will be taking a week or two off for that coveted summer vacations and families … Read More

Amenities are Invisible Without Impeccable Service

Hotels are now offering a number of unique amenities and services, such as electronic cigarettes in the minibar or upscale, fast casual dining options in the hotel itself. While these options certainly draw guests in, their basic expectations must also … Read More

Attracting Millennials to Your Hotel

Millennials, also known as Generation Y, are those individuals now in their 20s and 30s. This tech savvy cohort is quickly making up more and more of the travel market. Their presence in the business travel market is particularly strong; … Read More

Beat The Winter Luggage Rush with Package Tracking Software

One of the reasons that our EZTrackIt package logging software is intuitive to folks who have to log packages for a living is that I got my start in the shipping and receiving business and brought those lessons to bear. … Read More

Package Tracking Software & Winter Travelers

The kids are just now wrapping up their first full week of school after their December break, but we bet they’re already counting the days until February vacation. Parents are feverishly planning ski trips, cross-country vacations to visit grandma and … Read More

Presents & Package Tracking Software: Managing Packages at Your Hotel this Holiday Season

These days, families are spread out all over the country. This means that many individuals must travel great distances to be with their loved ones for the holidays. Though these travelers often stay with their relatives, a great number of … Read More

Why Package Tracking Software and Superior Guest Service Go Hand in Hand

Technology can get a bad rap when it comes to customer service. It can be seen as impersonal or frustrating when guests just want to deal with a real person. However, the potential of behind the scenes technology to enhance … Read More