A recent article from HFTP provides three “laws” that hoteliers should follow when assessing new IT products. If the product meets any or all of this criterion, it is said to be of value to your hotel. The first law states that the product should, “increase the number of paying guests that walk through the front door.” A few weeks ago, we discussed how package management software helps your staff deliver exemplary customer service. Excellent service will keep your guests returning again and again, allowing you to capitalize on guest loyalty. Furthermore, using a package tracking system to build a reputation of excellent service leads to increased occupancy rates!
While abiding by this “law” of good hotel products would be sufficient to make our Easy Track It package tracking system allows your hotel to do just that.
With baggage fees on most airlines hovering around $25 per bag, many guests are now opting to have luggage or other items shipped to their hotels. This is especially true for business travelers and trade show or conference attendees. Thus, establishments are seeing a large influx of parcels. Package management software has become a necessity for many hotels, simply to track guests’ packages and ensure that they reach their intended recipients. However, with the Easy Track It front desk management system, you can count the number of packages each guest receives and assign a fee per bag. This is a win-win solution: it is still less expensive and more convenient for your guests to have their packages shipped to your hotel, and you are able to earn an additional stream of revenue.
Finally, the last law states that a good hotel IT product can improve efficiency to produce a favorable ROI. The Easy Track It package tracking system allows your staff to log packages via any computer or mobile device within your secure network. Furthermore, the package management software automatically alerts your guests via e-mail or text message when their packages have arrived. Furthermore, EZTrackIt frees up your staff from time consuming paperwork so they can focus on what they do best, providing great guest service. Hand logging packages is a thing of the past!
When assessing EZTrackIt’s package tracking software using the three Laws for Good Hotel IT Products, it is revealed to be a model citizen. Not only does it help deliver excellent guest service, drawing additional guests and ensuring that current guests return for future stays, it passes the tests for generating revenue and increasing efficiency.
Interested in capitalizing on these three benefits of package tracking software at your hotel? Contact us today and we can work together to develop the best front desk management system to meet your needs.
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