We’ve all heard the expression “home is where the heart is.” It means that whenever we are with our families and loved ones, we are home. But what does this mean for your residents who live alone or whose families are away for some time? Does that mean that their dwellings are not their homes? Not at all; it means that it is your responsibility to provide services to make them feel at home.
As a property manager or landlord, you have the opportunity to stand out from the crowd by going the extra mile to make your residents feel at home. This means providing exemplary customer service. Of residents who chose to leave their rental property, 68% did so because they felt that they were treated with poor customer service, according to a study by CRMGuru.
But “poor customer service” is pretty general. Let’s take a look at some of the specific issues residents can have with a building’s customer service:
- The property manager or landlord is unresponsive to requests
- It takes an unreasonable amount of time to make repairs or fill requests
- The staff is unfriendly and unpleasant
As we see it, providing acceptable service, meaning that you are responsive to requests, your staff is kind and welcoming, and you ensure that any necessary repairs are made in a timely manner, establishes the baseline of service for an adequate residence. However, to truly make your residents feel at home, your service must be exemplary. One step towards superior service: implementing package tracking software.
Our easy track it package logging system offers a number of benefits that lead to unmatched resident service.
- Speed: Property managers and landlords who use EZTrackIt package tracking software log packages 4-10 times faster than those who do so by hand.
- Personalization: Your residents will receive personalized notifications when their packages arrive.
- Convenience: With our package logging system’s new package monitor, your residents may simply check the screen when they come into the lobby to see if they have a package waiting for them.
- Security: When you implement a package tracking system, you are ensuring that all deliveries must go through your front desk staff. Individuals making deliveries have limited access to your building and may never approach residents’ individual doors.
- Variety: Our package tracking software gives residents a number of package notification options from which to choose. From email, to text message, to Facebook alerts, they are sure to find the notification method they prefer.
Ready to make your residents feel at home and keep them in your properties? Contact us for a demo to see how our package logging system can work for you.
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