Technology can get a bad rap when it comes to customer service. It can be seen as impersonal or frustrating when guests just want to deal with a real person. However, the potential of behind the scenes technology to enhance the guest experience is often overlooked. Take front desk management for example. While you obviously want a personal touch at the front desk to welcome guests to your accommodations, think of the opportunities for human error that can arise when hundreds of packages arrive for various trade show attendees or holiday guests. Little could be more frustrating to a guest than having a gift for a loved one or a trade show display go MIA. Integrating package tracking software into your existing equipment will ensure that all of your guests’ packages are present and accounted for.
With airplane baggage fees these days, more and more travelers are shipping their essentials to their destination rather than bringing them along. Thus, hotels and resorts are receiving shipments of guest luggage, packages, trade show booths and other parcels more than ever before. While this influx of packages offers a great opportunity for your hotel to provide exemplary service, it also creates more points of potential failure when the staff is responsible for tracking and logging packages by hand; after all, they’re only human!
EZTrackIt’s package logging software allows your staff to log each guest package in quickly and efficiently using your existing computers or mobile devices. Our package tracking software will also tally the number of packages received by each guest. This feature will allow one pick up or room delivery for the guest’s total number of packages, creating efficiency for your processes and convenience for your guests! The Easy Track It package tracking software will then automatically notify the recipient via email or text message when their package has arrived. Finally, the items may be logged out with the package logging software via computer mobile device or smart phone, to confirm guest pick up or room delivery.
So to make sure that your guests get their packages, all of their packages and nothing but their packages, implement EZTrackIt’s efficient and cost effective package tracking software. Contact us to learn more or try a free demo!
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